Effective August 25, 2026

Privacy Policy

This policy explains how Jag Journey, LLC handles information for XForge Pro, xforgepro.com, licensing, payments, support, telemetry, and hosted JagAI.

Information we handle

• Account and order information: name, email, plan, order amount and status, invoice or checkout identifiers, license dates, seats, and support messages.
• License and security information: license key records, install and device identifiers, activation status, app version, IP address, security events, and clock or tamper signals.
• Product activity: X handles associated with a license, feature events, counts, timestamps, onboarding requests, credit usage, and error diagnostics. Customer journey details are restricted to authorized administrators and the owning customer receives only its account-facing summaries.
• JagAI requests: prompts, source text, selected settings, and uploaded or generated media needed to provide the requested output.

Browser cookies, X.com sessions, local cleanup history, saved relationship snapshots, selections, and downloaded media are stored on your device unless a feature explicitly sends information to XForge Pro or a service you selected.

How we use information

We use information to create accounts, process and reconcile payments, issue and protect licenses, provide downloads and updates, operate JagAI, enforce plan limits, answer support requests, prevent abuse, diagnose failures, and improve reliability. We do not sell personal information or use X handles and activity to sell third-party advertising.

Service providers and disclosures

We share the minimum information needed with payment processors, hosting and delivery providers, email providers, security services, and AI providers used for a requested JagAI operation. We may disclose information when required by law, to protect users or the service, or as part of a business transaction subject to appropriate safeguards.

Retention

Account and license records are retained while an account or license is active and for up to 24 months afterward for support, security, and dispute handling. Product telemetry and ordinary diagnostics are retained for up to 24 months unless a shorter operational window is configured. Financial and transaction records may be retained longer when required for accounting, tax, fraud, or legal obligations. Security evidence may be retained while a threat or dispute remains open. Local data remains on your device until you remove it or uninstall and delete the XForge Pro data folder.

Your choices

You may request access, correction, export, or deletion of account information by emailing [email protected]. We may verify your identity and retain records that law, fraud prevention, security, or an active dispute requires. You can stop new telemetry by ceasing use and removing the license from the app; some local features remain stored only on your device.

Security, children, and changes

We use access controls, encrypted transport, signed software, and operational safeguards, but no system is perfectly secure. XForge Pro is not directed to children under 13. Material policy changes will be posted here with a new effective date. Privacy questions may be sent to [email protected].